atendit Frequently Asked Questions (FAQs)

No, your sensor is on when you get it, but only transmitting when it is moved.

Yes, but it is included and non-removable. The battery generally lasts between 2 and 4 years, depending on usage.

The battery lasts 2-4 years with moderate use. The sensor is sealed and as a result the battery is not replaceable.

Yes. The atendit app is available both in the Google Play Store and the Apple Store.

No, the atendit sensor has a transmission range of approximately 100 feet when going through walls and other objects, or up to 400 feet when unobstructed.

No, only the atendit sensor will work. The atendit sensor is programmed in a certain way to meet the unique requirements of the app functionality.

atendit uses the location feature of the phone, so if it is turned off your reminders, notices and alerts (RNAs) will not function.

Close atendit (use your app switcher to fully close the app) then tap your icon to restart atendit. Now select allow Location and when asked tap Always Allow Location.

No, your phone has to be on, but atendit does not have to be opened to get RNAs, atendit can be off, running in the background or open and you will receive RNAs.

 Yes. If you are in the app and editing an RNA while walking through the doorway, although the sensor will transmit, it is possible that your other RNA(s) won’t be triggered.   

There is a once every 10 seconds maximum triggering condition in the app program to prevent the RNAs from going off multiple times as you go through the door one time.

The RNA is automatically made “Inactive” (grey slide switch). You can make it active again by performing an Edit and selecting another sensor. If you relink the same sensor using the original name, the RNA will not work until you Edit the details of the RNA and select that Sensor and then Save.

No RNAs will be received, your phone needs Bluetooth turned on to receive the atendit sensor signal when the door is opened. 

Vibration may occasionally set off the sensor even when the surface the sensor is attached to doesn’t move. To get the most out of your atendit sensor, we recommend attaching it somewhere where there’s limited external vibrations.

Atendit calculates the distance the phone is from the beacon, currently set for 2.5 meters, to determine if it is you at the door. If it sees you are further away when the Sensor is triggered the software assumes it is not you at the doorway. This helps when there are multiple users in the same household or office.